1. Appointment Requirements Required

To maintain security and accuracy for all clients:

• Clients must present a valid government-issued photo ID at the time of service.
• Accepted IDs include:
  • Driver’s License
  • State ID
  • Passport
• Photocopies or digital images are NOT accepted.
• The name on the ID must match the name used to schedule the appointment.

2. Service Terms & Conditions

By scheduling an appointment with DTX Mobile Fingerprinting, you agree to the following terms:

Third-Party Agency

• DTX Mobile Fingerprinting is a private, third-party fingerprinting provider.
• We are not affiliated with law enforcement or any government agency.
• Clients are responsible for confirming that our services meet the requirements of their requesting organization.

Identification Requirements

• You must present a valid physical government-issued ID at the time of service.
• Digital images or photocopies cannot be accepted.

Card Rejection Policy

• If your fingerprint cards are rejected after they are submitted:
• We will provide one complimentary reprint of the FD-258 card if the original appointment occurred within the last 30 days.
• Travel and processing fees will still apply if your location is 30 minutes or more from our office.

Multiple Appointments

• Please do not schedule a fingerprinting appointment during another appointment or conflicting obligation.
• You must be fully available and prepared at your scheduled time.

Damaged Cards

• If technician instructions are not followed and the FD-258 card becomes smudged, creased, or otherwise unusable, the client will be responsible for:
  • A replacement card fee, and
  • The applicable processing fee.

3. Payment Policy No Exceptions

To ensure smooth scheduling and technician availability, the following payment rules apply:

• All payments must be made within 2 hours of booking the appointment, unless a different arrangement has been approved by an authorized DTX Mobile Fingerprinting agent.
• If an alternative agreement is approved, payment must still be completed before the appointment.
• All payments must be made to receive service. No services will be provided without full payment. There are absolutely no exceptions.
• A 4% processing fee applies to all payments.
• Travel fees, after-hours fees, and all additional service charges must be paid before service can be rendered.

4. Cancellation Policy

• Appointments must be canceled at least 12 hours in advance to receive a refund.
• Cancellations made within 12 hours of the appointment are non-refundable.
• If a technician is en route or arrives and services cannot be completed due to client-related issues (missing ID, wrong documents, unpreparedness, etc.), no refund will be issued.

5. Rescheduling Policy

• Client-requested rescheduling requires a $60 rescheduling fee.
• If the technician is at fault for a missed appointment, no rescheduling fee will be charged.
• If the client is not ready after 20 minutes (see Late Policy), the appointment may be canceled and the $60 rescheduling fee will apply to rebook.

6. Late Appointment Policy

We value your time and ask that you value ours.

Grace Period

• Each appointment includes a 10-minute grace period.

After 10 Minutes

• A late fee of $15, plus $2 per additional minute, will apply.
• Applicable processing fees will also apply.

After 20 Minutes

• If the client is still not prepared, the technician may depart the appointment.
• The appointment will be considered a no-show.
• No refund will be issued.
• A $60 rescheduling fee will be required to book another appointment.

Client Misconduct

• If service must be stopped due to client behavior (such as rushing or pressuring the technician after being asked to stop), no refund will be issued.

7. Additional Documentation Fee

• If the client does not have necessary documents prepared for the technician during the appointment, an $85 documentation return fee will be charged to send a technician back.
• Additional fees may apply for:
  • Same-day requests
  • Rush completion
  • After-hours or traffic-hour travel

8. Travel Fee Chart

Travel fees are based on one-way estimated travel time from our office:

All travel fees must be paid before the technician departs.

9. After-Hours & Traffic Jam Pricing

To compensate for heavy traffic conditions and off-peak scheduling, the following starting rates apply:

• Traffic Jam Hours (Weekdays): 3:30 PM – 6:30 PM — Starting at $230
• After-Hours (Weekdays): 6:30 PM – 10:00 PM — Starting at $150
• Sundays (All Day): Starting at $150

Additional charges may apply based on distance, urgency, or special handling needs.

10. Service Issues & Quality Guarantee

Service Issues

• If we are unable to complete your fingerprinting due to a situation within our control, we will offer appropriate compensation.

Quality Guarantee

• We guarantee the quality of our fingerprinting within the terms described under the Card Rejection Policy.

11. Technician Accountability

• If a technician causes a delay or misses an appointment, the client will not be charged a rescheduling fee.
• If an appointment is disrupted or cannot be completed due to client behavior or lack of preparedness, no refund will be issued.

12. No-Refund Situations

Refunds cannot be issued if any of the following occur:

• The appointment is canceled within 12 hours of the scheduled time.
• The client is not prepared within the allowed timeframe.
• The client fails to present a valid physical government-issued ID.
• The technician is en route or on site and services cannot be completed due to client-related issues.
• The client engages in misconduct or disrupts the appointment.
• Required payments are not received before the service window.

13. Policy Updates

DTX Mobile Fingerprinting may update or revise these policies at any time in order to better serve our clients and protect our technicians’ time and safety. The most current version of this policy will always be available on this page.